European Passengers’ Federation IVZW (EPF)

About European Passenger’s Federation (EPF)

The European Passengers’ Federation links all major passenger organisations throughout Europe and represents the interests of public transport users at the European level. EPF is committed to improving standards on public transport, achieving comprehensive passenger rights throughout Europe and promoting effective and seamless multi-modal travel.

To this end, EPF adopts an evidence-based approach: it conducts research, publishes reports, holds conferences and works constructively with transport operators and decision-makers.

EPF is able to draw on an extensive, EU-wide network of passengers and passengers’ experts through its member organisations. We currently represent thirty-nine national and regional organisations from twenty-one European countries. Our members strive to put the user at the centre of the decision-making process and to increase passenger satisfaction.